Troubleshooting

Check the affected source or connection before reporting a persistent problem.

Cannot connect or sign in

1. Check that the server is reachable from this device’s network and that its saved address is correct.
2. For custom ports or reverse-proxy paths, enter the full server address.
3. If Jellyfin Quick Connect is unavailable, choose username-and-password sign-in.
4. For Silo, use its browser address and complete device approval and any profile PIN.

After syncing another device, check Settings > iCloud Sync for Needs sign-in servers. A synced server entry is not proof that this device is signed in.

Channels or listings are missing

Open Live TV’s Sources, inspect the affected source’s error, and choose Retry. Refresh channels or sources after your provider changes a playlist.

Missing guide listings do not necessarily prevent channel playback. A connection added as guide only cannot play its channels.

Playback or downloads fail

Check Playback and audio for quality and audio options, or Watch offline for paused transfers and network restrictions.

Report a problem

Open Settings > Help & Diagnostics. Choose Report a Problem on iPhone/iPad; on Apple TV, scan the displayed code or follow its GitHub link. You can also ask in the Plozz community.

Include your app version/build from Settings, device and OS, provider, exact error, and steps to reproduce.

If available, enable Share Crash Reports before sending diagnostics. Never post passwords, pairing codes, or private playlist URLs.